Login help

First-time login process

• Enter your PACEY membership number and initial password (for first-time users this will be your postcode).
• Enter and confirm a new password.
• Enter and/or confirm your email address.
• Check your email inbox for an authentication email from PACEY.
• Click on the link in the authentication email. This will return you to MyPACEY login.
• Re-enter your membership number and new password to open MyPACEY.

Troubleshooting

Check that the details you have entered are correct. For example, check that the caps lock and number lock are not on. The password is case sensitive.

You can find your membership number* in the following places:

• renewal paperwork
• membership card
• insurance certificate
• PACEY correspondence
• The Childcare Professional cover sheet

If we already hold an email address for you, you will be asked to confirm it by re-entering it. If the email address you enter does not match our records, you will need to contact PACEY to update your details.

If you can't find the authentication email from PACEY, please check your junk mail folder or deleted items. Adding info@pacey.org.uk to your address book or safe senders list will make sure that you always receive emails from us.

If you still cannot find the authentication email, log in using your membership number and your new password. The address to which your authentication email has been sent will be displayed. If the address is correct, please select the option to resend the authentication email. If the email address is incorrect, please contact PACEY to update your details.

Forgotten password

If you have forgotten your password, you can use the "forgotten password" link to request a password reset email. Please note, this cannot be used during the initial login process. You must use your postcode as the initial password for the first-time login process.

To return to the login process, please click the Members' Area tab in the main navigation panel, or click Member Login in the top right-hand corner of any page.