Renewing your membership

You can renew your membership in a few easy steps, either online or by telephone.

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Membership summary
Direct Debit details

All the normal safeguards and guarantees apply to on-line Direct Debits. No changes in the amount, date or frequency to be debited can be made without notifying you at least 10 working days in advance of your account being debited. In the event of any error, you are entitled to an immediate refund from your bank or building society. You have the right to cancel a Direct Debit instruction at any time simply by writing to your bank or building society, with a copy to us.

If you have any questions please call us on 0300 003 0005 or write to us at or our Head Office address, PACEY, Northside House, Third Floor, 69 Tweedy Road, Bromley, Kent, BR1 3WA.

In order to set up your Direct Debit Instruction on-line you will need to provide the following information through the setting up procedure (your cheque book or debit card contains all the bank details you require):

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Credit / Debit card summary
Your direct debit is now setup and the email containing your membership number will be with you shortly. You've not chosen any merchandise - if you want to take advantage of member prices and free delivery press "previous" now to buy with your credit or debit card.

Payment options

Choose to renew your membership online or by phone, with a one-off payment, or through our new affordable payment plan. Dependent on your plan, you can pay by credit or debit card, cheque or Direct Debit.

Payment plan

Direct Debit

Credit or debit card


Annual (one-off payment)




Payment plan (4 affordable payments)




*New for 2016* Select our affordable payment plan to help manage your finances by paying for your membership in four interest-free instalments.

Choose Direct Debit and you'll never have to worry about losing your insurance cover*, membership benefits or discounts.

Each year we will send you advance notice of your new membership fee.

Switch today and you can benefit from a free training course! Find out more, including the terms and conditions.


You can renew your membership online up to six weeks before your renewal date using a debit or credit card.

Visit MyPACEY and log into the secure member area. You will need your membership number and your MyPACEY password.

If you're due to renew, your MyPACEY page will show a banner inviting you to renew online. Just follow the on-screen instructions, check that your details are correct and enter your payment details. You will receive an email from us confirming that you have renewed your membership once your payment is completed.

Logging into MyPACEY


Not accessed MyPACEY before? Simply follow the steps below:

  • Go to the MyPACEY members’ area login page.
  • Type your PACEY membership number and use your postcode as your password.
  • Choose a new password.
  • Receive your authorisation email (if you haven’t provided PACEY with your email address, you’ll be asked to enter it)
  • Click on the link in the email and enter your new password and visit MyPACEY to renew.

By phone

Call our Membership Services team on 0300 003 0005 to arrange payment by debit or credit card. Our lines are open between 9.00am and 5.00pm Monday to Friday.

* PACEY's public liability insurance is underwritten by Royal and Sun Alliance Insurance PLC.