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NEWS: PACEY meets with CMA to discuss their ongoing cancellations and refunds investigation

Today PACEY, NDNA (National Day Nurseries Association) and the Scottish Childminding Association (SCMA) held a joint meeting with the Competition and Markets Authority (CMA) to discuss their current investigation into the complaints they have received from parents, regarding cancellations and refunds in the childcare sector during the COVID-19 forced closure of registered childcare settings.

Liz Bayram, PACEY chief executive, said:
“We took the opportunity to set out the current advice we have given to our members as well as information on the template contracts and policies available. We also presented evidence on the complexity of the funding that many childcare providers receive from government as well as parent fees. The CMA were keen to understand more of the context for childcare providers and we shared the challenge of balancing forced closure of their childcare service during the pandemic with parental desire to retain a place for their child once the nursery, pre-school or childminding setting reopened. We know the vast majority of childcare providers have tried to be fair and transparent in their dealings with parents during these unprecedented times and we stressed this to the CMA. We also reinforced the very real concerns that have been shared with us about the long-term sustainability of childcare providers.”

As the CMA progresses its investigation we will continue to work to ensure they understand the challenges faced by the childcare and early years sector.