Compliments and complaints

We aim to give all our stakeholders - childcarers, families, local authorities, colleges and other support agencies - the highest standards of service. We welcome feedback on all aspects of our work as it is invaluable in helping us evaluate and improve what we do.

Compliments, suggestions and any other general comments can be made online, by email to, or over the phone on 0300 003 0005.

If you have a concern about any aspect of PACEY's work, try to have a chat about it with a member of our staff - perhaps a local member of PACEY staff, someone in the relevant head office department, or a member of the membership services team. Many issues are resolved in this way, but if you are still not happy, you may want to make a formal complaint.

Formal complaints must be made in writing using our compliments, comments and complaints form.